Privacy Policy

Last Updated: October 2026

At Chofland, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit Chofland.com, place an order, submit an enquiry, communicate with us, or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Billing address
• Delivery or shipping address
• Company or business name
• Order details
• Product enquiries
• Payment-related information
• Communication records
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• General location data
• Cookie and analytics information

2. How We Use Your Information

We may use your information to:

• Process and manage orders
• Arrange delivery or shipping
• Respond to product enquiries
• Provide customer support
• Prepare quotations and invoices
• Manage wholesale and bulk orders
• Communicate about import and export transactions
• Confirm payments
• Send order and delivery updates
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud and suspicious activity
• Meet legal, tax, accounting, and regulatory requirements
• Send marketing communications where permitted

We only use your personal information where we have a legitimate business reason, your consent, or another lawful basis to do so.

3. Orders and E-Commerce Information

When you place an order through Chofland.com, we may collect the information necessary to complete your transaction.

This may include your:

• Name
• Contact information
• Billing details
• Shipping information
• Order history
• Payment confirmation details

We use this information to process your purchase, communicate with you, fulfil your order, and provide after-sales support.

4. Payment Information

Payments may be processed through third-party payment providers.

Chofland may not directly store complete debit card, credit card, or mobile payment credentials where payment is handled by an external payment processor.

Payment providers may collect and process your information according to their own privacy policies and terms.

We encourage customers to review the privacy policies of any payment service used during checkout.

5. Wholesale, Import and Export Customers

For wholesale, bulk, import, or export transactions, we may collect additional business-related information, including:

• Company name
• Business contact details
• Tax information
• Delivery destination
• Shipping instructions
• Import or export documentation
• Product specifications
• Quantity requirements
• Commercial invoice details

This information may be shared with relevant service providers where necessary to complete the transaction.

6. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business or complete your order.

These may include:

• Delivery companies
• Freight forwarders
• Shipping companies
• Payment processors
• Banks
• Customs agents
• Warehousing providers
• Suppliers
• Website hosting providers
• IT service providers
• Analytics providers
• Professional advisers
• Government or regulatory authorities where required by law

We only share information that is reasonably necessary for the relevant service.

7. International Transactions

Because Chofland may participate in international trade, some personal or business information may be shared or processed across different countries.

For example, information may be required by:

• International shipping providers
• Customs authorities
• Overseas suppliers
• Freight agents
• Banks
• Inspection companies

Where this happens, we take reasonable steps to ensure that your information is handled appropriately.

8. Cookies

Chofland.com may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Remember shopping cart items
• Save website preferences
• Understand visitor behaviour
• Improve website performance
• Measure traffic
• Support checkout functionality
• Provide relevant marketing

You can control or disable cookies through your browser settings.

Please note that disabling some cookies may affect how certain features of the website work.

9. Analytics

We may use website analytics services to better understand how visitors use Chofland.com.

These services may collect information such as:

• Pages visited
• Session duration
• Device information
• Browser type
• General geographic location
• Traffic source

This information helps us improve our website, products, and customer experience.

10. Marketing Communications

Where permitted, we may use your contact information to send:

• Product updates
• Promotions
• Special offers
• Company news
• New product announcements
• Wholesale opportunities

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Operational communications relating to active orders, payments, deliveries, or customer support may still be sent when necessary.

11. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet-based system can guarantee complete security.

Customers should also take reasonable precautions to protect their passwords, devices, and payment information.

12. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Some information may be retained longer where required for:

• Accounting
• Tax reporting
• Legal obligations
• Order records
• Dispute resolution
• Fraud prevention
• Business administration

When information is no longer required, we may securely delete or anonymize it.

13. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

14. Third-Party Websites

Chofland.com may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service you use.

15. Children’s Privacy

Chofland.com is not intended to knowingly collect personal information from children without appropriate consent.

If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to remove it.

16. Business Transfers

If Chofland is involved in a merger, acquisition, restructuring, sale, or transfer of business assets, personal information may be transferred as part of that transaction where permitted by law.

Any new owner or operator would be expected to handle personal information consistently with applicable privacy requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our:

• Website
• Business operations
• Services
• Technology
• Legal obligations

The updated version will be published on Chofland.com with a revised effective date.

We encourage visitors to review this policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or how Chofland handles personal information, please contact us:

Chofland

Email: info@chofland.com
Website: Chofland.com